PRIVACY POLICY
Effective Date: September 1, 2026
Crystal Spas & Saunas respects your privacy. This Privacy Policy explains what information we collect through crystalutah.com, how we use it, and the choices available to you. By using our website, you acknowledge the practices described in this policy.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide when you:
• Request a quote
• Submit a service request
• Contact us through a website form
• Ask about a product, part, delivery, or service
• Communicate with us by email, telephone, or in person
This information may include your name, email address, telephone number, home address or service location, product interests, spa information, photographs, service details, and any other information you choose to provide.
Our website and service providers may also automatically collect limited technical information. This may include your IP address, browser type, device type, pages visited, referring website, approximate location, and interactions with our website.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Respond to questions and requests
• Prepare quotes and recommend products
• Schedule deliveries, site inspections, or service appointments
• Provide customer service and ongoing product support
• Diagnose service or repair needs
• Improve our website, products, and services
• Maintain business and customer records
• Prevent fraud, misuse, or security problems
• Comply with legal and regulatory obligations
• Send promotional communications when you have agreed to receive them or when otherwise permitted by law
We do not sell or rent your personal information.
HOW WE MAY SHARE INFORMATION
We may share your information when reasonably necessary with:
• Wix, which hosts and helps operate our website
• Companies that provide website forms, analytics, email, scheduling, mapping, payment processing, or other business services
• Delivery providers, crane operators, technicians, manufacturers, suppliers, or other service partners involved in fulfilling your request
• Professional advisers, government authorities, or law-enforcement agencies when required by law or necessary to protect our legal rights
These parties may receive only the information reasonably necessary to perform their services. We do not authorize them to use your personal information for unrelated purposes.
WIX AND THIRD-PARTY SERVICES
Our website is built and hosted using Wix. Information submitted through our website may be stored or processed by Wix and its service providers.
Our website may also use third-party services such as Google Maps, website analytics, social-media links, embedded content, and other online tools. These services may collect information according to their own privacy policies and terms.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance, and support embedded services.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to respond to requests, provide products or services, maintain business records, resolve disputes, satisfy warranty or service obligations, and comply with applicable laws.
DATA SECURITY
We use reasonable administrative and technical measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
YOUR PRIVACY CHOICES
You may contact us to:
• Ask what personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information when applicable
• Unsubscribe from promotional communications
We may need to retain certain information for legal, accounting, warranty, service, fraud-prevention, or other legitimate business purposes.
To make a privacy request, email Heidi@crystalutah.com. We may need to verify your identity before completing your request.
CHILDREN’S PRIVACY
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has submitted personal information through our website, we will take reasonable steps to delete it.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. Crystal Spas is not responsible for the content, security, or privacy practices of those websites. We encourage you to review the privacy policy of any third-party website you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated effective date.
CONTACT US
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Crystal Spas & Saunas
425 W 500 S
Bountiful, UT 84010
Phone: (801) 295-7727
Email: Heidi@crystalutah.com
Website: crystalutah.com